At Foil & Glory, we are committed to protecting the privacy of our global community. Whether you are ordering bespoke tickets or downloading a certificate, we handle your information with the same standard of care we expect ourselves.
This policy outlines how we collect, use, and safeguard your data in compliance with UK GDPR and international privacy standards.
1. Information We Collect
To fulfill your order and provide a personalized experience, we collect the following:
- Order Details: Name, email address, and shipping address for physical and digital products.
- Customization Data: Specific text, dates and any text that you provide for us to add to printed products.
- Payment Information: Processed securely through our third-party payment gateways (e.g., Stripe, PayPal). We do not store your full credit card details on our servers.
- Technical Data: IP address and browsing behavior via cookies to improve our site performance and user experience.
2. How We Use Your Information
We use your data strictly for the following purposes:
- Order Fulfillment: Processing your digital downloads, printing your custom art, and shipping physical or framed items.
- Communication: Sending your 30-day download link and necessary order updates.
- Customer Support: Assisting with product, delivery and any other customer related matter.
- Legal Compliance: Meeting tax and accounting obligations for international sales.
3. Data Retention & Access
- Digital Downloads: Your secure download link is active for 30 days. While order records are kept for tax purposes, we recommend saving your files immediately to your personal device.
- Physical Records: We retain shipping and order history as required by law (typically 6 years for UK tax purposes).
- Bespoke Files: Design files for custom orders are archived for a limited time to assist with reprints or modifications before being securely deleted.
4. Third-Party Sharing
- We never share information with any 3rd party unless is strictly related to operational procedure (e.g. we need to send your print to a 3rd party to print and ship).
- Shipping Providers: To deliver your products to your door, such as using your delivery information.
- Email Services: To automate your order confirmations and digital access links.
5. Your Rights
Regardless of where you are in the world, you have the right to:
- Access the personal data we hold about you.
- Correct any inaccuracies in your information.
- Request Deletion of your data (subject to legal retention requirements).
- Withdraw Consent for marketing communications at any time.
6. Cookies & Tracking
Our WordPress site uses cookies to remember your cart items and analyze site traffic. You can manage your cookie preferences through your browser settings at any time.
Contact us
If you have any questions about any of the above listed details, please contact:
Ivy Paper Studio
Email: [email protected]
Website: www.foilandglory.com
Hour Of Operation
| Monday: | 8:30 – 6:00 PM |
| Tuesday: | 8:30 – 6:00 PM |
| Wednesday: | 8:30 – 6:00 PM |
| Thursday: | 8:30 – 6:00 PM |
| Friday: | 8:30 – 6:00 PM |
| Saturday: | 10:00 – 4:30 PM |
| Sunday: | Closed |
Work for us
If you’re enterested in employment opportunities at Foil & Glory, please email us: [email protected]
